Contact Us

Last Updated: October 31, 2026

For questions about products, payments, delivery, cancellations, or returns, please contact TCKKE using the details below.

Legal Operator: Shenzhen Xuche Information Co., Ltd.
Email: support@tckke.shop
Phone: +86 19854853427
Website: https://tckke.shop

Registered Address:
Room 1210, No. 2, Xidi 3rd Lane, Huaqiao Xincun, Mabu Community, Xixiang Subdistrict, Baoan District, Shenzhen, Guangdong, China

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.

We aim to reply to emails within 1–2 business days. Messages received outside service hours are handled during the next business period.

For order inquiries, include your order number or payment reference and the email address used for the purchase. Please do not send passwords, complete payment card numbers, or other sensitive payment credentials.

For tracking assistance, email us with your order number or payment reference.

For returns, contact us before shipping your item so we can confirm eligibility and provide instructions.